Adobe Connect/Chat Technical Support
is a collaboration tool that includes video conferencing, application sharing, live polling, chat, whiteboards, and presentations. You can use your desktop to host live, synchronous interactions with small or large groups.
Using Adobe Connect, you and other meeting attendees can join a live, on-line meeting from anywhere in the world, as long as you have a browser, , and an Internet connection. A meeting can have as few as two or as many as several hundred attendees.
About Meeting Rooms
A meeting room is an online application that you join by using your web browser to navigate to a specific URL. Once in a meeting, you can see and hear various types of media, such as a live video broadcast of the Presenter, a Microsoft PowerPoint presentation, or a video. In real time, presenters can demonstrate software on the computer or use a white board to draw or annotate images or text.
An Adobe Connect meeting room exists before a scheduled meeting time and continues to exist after the scheduled meeting time has passed. A meeting room can be used over and over. The Host can leave the meeting room open or closed between scheduled meetings. If a meeting room is open between meetings, you can enter the room at any time to view content or meet with other group members.
Uses of Adobe Connect
UCC uses the Adobe Connect service for:
- "Live" online talk/communication between facilitators and students or administrators and students or online office hours
- Ad-hoc meeting and collaboration
- Training and professional development
Adobe Connect FAQ - see below
Getting started with Adobe Connect
Learn more about Adobe Connect
Adobe Connect FAQ
- What is Adobe Connect?
- Can anyone use Adobe Connect?
- How do I log in to Adobe Connect?
- What if I forgot my password?
- How do I create a meeting room?
- Can I re-use the same meeting room?
- What are the possible roles in an Adobe Connect meeting?
- How do I obtain Meeting Host privileges?
- What are the system/software requirements to use Adobe Connect?
- Is there a limit on how many people can attend a meeting?
- Is there a limit on how much I can upload to Adobe Connect?
- Can our group reserve or guarantee some number of concurrent users for our meeting?
- How much does it cost to use Adobe Connect?
- Who do I contact for help?
- Can I record a meeting in Adobe Connect?
- How long will archives (recordings) of my meetings be maintained?
- Can I download archives (recordings) of my meetings and publish them elsewhere (e.g. on my own web server) or distribute them for offline viewing?
- Can I watch an archived (recorded) meeting on my iPod?
- Can a non-UCC colleague join a meeting?
- Does UCC have Audio Conference Bridge capabilities?
- What if I am having Audio Trouble?
- How can I get a transcript of my Chat pod?
Adobe Connect is a program that allows live, online meetings for anyone that has an internet connection and the appropriate software installed. The number of participants in the room can vary from two to several hundred.Particularly, Adobe Connect is useful for conducting virtual classes, allowing group collaborations, sharing documents, files, presentations, live or recorded videos, audio, and user text chats right from the computer. For more information, click here.
Adobe Connect is available to the faculty, staff, and students of UCC Online. Guests may be able to log into a meeting, but only at the Host's discretion.
From the homepage, click the Sign In button and enter your ID and Password to log on.
If you do not know the password for your ID, you can
To create a meeting room, follow the instructions in .
Yes, once you create a meeting room, you can use it as many times as you like. It will be available at the assigned URL until you choose to delete it.
There are three main roles you can have in a meeting: Meeting Host, Presenter, Participant.
The Host can perform the following tasks:
The Presenter can perform the following tasks:
The Participant can perform the following tasks:
Meeting Host privileges and capabilities are assigned by the Web Administrator.
Adobe Connect meetings will not run on a Windows 64 bit OS desktop as Flash does not have 64 bit support. If the client is using a 64 bit browser then they will not be able to participate in a meeting.
However, you can run a 32 bit browser in the 64 bit environment and then use the Flash Player with that browser. Same would go for the Connect Add-in as it would be loaded into the 32 bit browser as well.
To see if you have all of the Adobe add-ins, check the for more information and resources.
There is no limit for a meeting, however UCC is currently licensed for 3 simultaneous or concurrent users of the Adobe Connect server. Therefore, we can support three meetings running at the same time, Once there are 3 host users/sessions on the Adobe Connect server, no additional users will be able to join a current meeting.
The maximum size of a file that can be uploaded into Adobe Connect is 100 megabytes. Any files greater than 100 megabytes that are uploaded may fail during the upload process.
Adobe Connect does not provide an ability to control how many users are allocated to a meeting, so there is no way to reserve or guarantee.
For assistance with Adobe Connect, please contact the Web Administrator, Mr. Neil Rhule.
Yes, Adobe Connect meetings can be recorded and saved for playback. Since Adobe Connect records the events rather than just static screenshots, participants or those unable to attend the meeting can play the recording in whatever size they would like and use some of the interactive features that a typical participant would have been able to manipulate.
As with other content within Adobe Connect, archives will be maintained for a period of at least two years. After two years, if a recording has not been accessed or modified within the prior two years, then it will be removed from the system.
Can I download archives (recordings) of my meetings and publish them elsewhere (e.g. on my own web server) or distribute them for offline viewing?
Yes, Adobe Connect meetings can be recorded and shared with people who do not have access to the Adobe Connect server. To do this, you must create an offline version of the recording, which is saved as a single FLV file. Once you have finished creating the FLV file, you can use any internet browser to navigate to the location of your file.
No. You will not be able to watch recorded meetings on any media device other than the computer because of the formatting of the saved recording.
Yes, anyone (UCC affiliated or not) can join a meeting that is configured to accept guests as participants. This configuration is at the meeting hosts discretion, hosts have 3 options when configuring the meeting (ones with stars following allow guests):
- "Only registered users may enter the room (guest access is blocked)"
- "Only registered users and accepted guests may enter the room"
- "Anyone who has the URL for the meeting can enter the room"
In addition to these three settings, hosts may optionally setup and require a passcode, which both registered and guest participants would need to enter before gaining access to a room.
With Adobe Connect 8, you are able to integrate a conference number into a meeting room.If you do not wish to use the built in telephone integration, then there are several alternatives (or workarounds). One which we have used successfully in the past is a device that can route telephone audio to the microphone-in on a computer. For example, the Personal Call Logger:A more advanced version of a telephone tap device is the THAT-1/THAT-2
Follow the tips and tricks in Using Audio and Audio Troubleshooting.
If you are the Meeting Host, you can select the Chat pod options (gear icon) > Email Chat History.
|The Chat pod has a buffer of 250 lines, so it will only store the most recent 250 lines of chat.|