There have been some reports of challenges installing the Adobe Connect Add-in for the chat sessions. If you experience challenges please run the following test URL to see if your browser and computer are compatible with the Add-in requirements: http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm

If the URL above still doesn't help you to solve the problem, please send a screenshot of the test results to support@thinkwebgroup.com for further assistance.

Warm regards,
Neil Rhule
System Administrator