Academic Support and Advising - Academic advising is intended to support students in successfully completing their university courses. The academic advisor serves as a mentor who takes a proactive approach to academic intervention. The mandatory advisement system implemented in Fall 2019 is for students to be guided by an Academic Advisor (Faculty Member), a Programme Advisee (Programme Coordinators) and/or Campus Managers for a minimum twice per semester to address any concerns and for structured engagement.
Academic Policies and Procedure - To support you our students on this academic journey we have prepared this Students Handbook which will provide vital information concerning UCC’s policies and regulations, details information of all the programmes offered at UCC and much more . It contains general information, regulations, guidelines and academic procedures pertinent to each student. This Handbook informs about their binding roles and responsibilities as a UCC student. Additional academic policies are available on the UCC Website.
The University is committed to provide psychosocial support to ensure that students complete their programme of studies with the least distraction in the stipulated timeframe.
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UCC Chaplain - A Counsellor /Chaplain is appointed to each Campus and arrangements are made to meet with students upon demand. The Counsellor/Chaplains also interface twice per semester in workshop presentations. At the Worthington Campus specifically, the counsellor is available for walk-ins on Mondays 10am-1pm. During Covid-19 counseling sessions are online.
- Tele-Counseling - The Department has started negotiations with a Tele-counseling agency to provide remote counseling services to students across all UCC campuses.
Department of Student Support (DSS) - Communication of general information to UCC students is made primarily through the Department of Student Affairs on varying matters, while providing easy means for students to communicate to the institution.
This is the student’s Department that provides the resources that guarantee the success, happiness and well-being of each student. The DSS hosts an extensive orientation programme for new students to assist them with the transition into the UCC culture, Environmental Awareness, Community Involvement, Student Leadership, Co-Curricular Programmes and Career Development. The Department of Student Affairs conducts numerous student consultations through the use of Student Town Hall Meetings. Some meetings are designed as an avenue for students to have audience with the management of the University for their issues to be ventilated and addressed.
Student Holistic Welfare Seminars - The DSS offers career seminars, expos, workshops on Leadership, stress management, resume writing, and interview skills. These workshops are focused on leveraging academic and workforce knowledge into relevant career development and career management skills. We also facilitate personal and academic counselling sessions with trained professionals. Our University counsellors also partner with us in the provision of stress and anxiety management workshops.
Community Support - The Student Council supports an inclusive and community-based student environment through social media platforms such as WhatsApp and Telegram groups – a safe space to talk with each other. Links are available in the Help Desk Directory.
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Telegram Group - This is the Student’s safe space to talk with each other and the application group link is available in the Help Desk Directory.
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To ensure access and timely responses to students’ queries, the University has established Student Help Desks, allowing all students to access all administrative (academic advisement, registration, online and registry) services remotely. A Student Help Desk Directory is maintained and available the various platforms and on the UCC website. Further, student help desk emails have been created through which a ticket is automatically created and filtered to an Agent. The assigned agent corresponds with the student until the issue is resolved and then closed.
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sfshelpdesk@ucc.edu.jm for financial matters, such as: registration, financial statement balances or hold on accounts
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dsshelpdesk@ucc.edu.jm for student support and welfare matters
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examshelpdesk@ucc.edu.jm for examination support during periods of timed assessments
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isthelpdesk@ucc.edu.jm to provide assistance with students’ accounts (SMS and email), identification card
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Departmental group emails and Customer Service Live Chat (ucc.edu.jm) are alternative and supporting roles to the established Students Help Desk. Click here to view the Student Help Desk Directory.
