RESOURCE ARTICLES

Why infrastructure management in healthcare is crucial

Why infrastructure management in healthcare is crucial 

Healthcare infrastructure management is the planning and structuring of how healthcare services and facilities operate most efficiently and effectively. Infrastructure includes the built environment but also the supporting elements of equipment, access, information technology (IT), systems and processes, sustainability initiatives, and staff. 

Infrastructure management becomes particularly important in times of crisis. Hospitals and other healthcare systems rely on resources such as electricity, water, and oxygen. If there is a disruption to the supply of any of these vital resources, there needs to be a backup plan in place, for example, emergency generators to provide power for electrical equipment.

What is the difference between business vision and mission?

What is the difference between business vision and mission? 

Large companies and brands often have a vision statement and a mission statement. A vision statement focuses on the aspirational, big picture thinking of the brand. Ultimately, it describes the direction the company is going in. It sets a goal for a future position that the company would like to reach. A mission statement focuses on the company’s purpose; it also encapsulates how and why a company is different. Often combined with vision and mission are core values. The company’s values are the pillars on which it is founded.

Small businesses also seek to establish these statements early on because defining vision, mission, and values (VMV) is recognised as key for any company to help inform the strategic planning process. VMV provides cohesiveness around who a company is and what it stands for. The best-written statements are exactly that: concise statements rather than paragraphs, which define purpose, direction, and ethics. 

Security and data privacy in finance

Security and data privacy in finance

Data security in financial services has always been important. However, with many services now available online and sensitive documents and information containing personal data being sent via email or via online portals as part of application processes, security is more crucial than ever. The direct handling of personal information during customer on-boarding is one aspect of data privacy, but big data analytics is another. Through our spending, we all share large volumes of information about our purchasing habits and our movements, which over time indicate trends. How much access should financial institutions have to this customer data?

How to motivate staff in a hospital

How to motivate staff in a hospital

Healthcare is a sector that was going through breakthroughs and changes even before the advent of COVID-19 and the global pandemic. Although the outbreak of the novel Coronavirus could be blamed for interrupting these developments, in other areas, the pandemic has precipitated the implementation of improvements. The potential of online health services and telehealth were finally brought to the forefront and genetic data could be studied in real-time to understand the effects of long COVID.

However, even after the rollout of the various vaccines available and continued waves of different strains, the pandemic is taking its toll on frontline workers. With staff members providing round-the-clock patient care to those experiencing the worst responses to COVID-19, burnout has been common. Healthcare providers have had to juggle the demands of regular and routine care as well as the immediate patient needs of those in life-threatening conditions.

Changing the landscape: AI and marketing strategy

Changing the landscape: AI and marketing strategy

A more globalised and knowledgeable consumer base expects more from the businesses it chooses to spend money with. Products, services and shopping experiences which are not engaging, seamless or offer added value simply do not make the cut.

For businesses and brands, these changing demands necessitate close inspection of current offerings to identify if there are elements of their set-ups that fall short of the mark – and, crucially, how they can be optimised to take advantage of a changing consumer landscape. How streamlined is the customer journey? Is the overall user experience sufficiently personalised? Are marketing efforts having their intended outcomes?

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