Course: Quality Management

Course: MGT621

(Also offered as a Single Module Certification)

This course is designed to provide participants with an overview and grounding in the essentials of Quality Management.

Quality has become a strategic issue in productive and service, profit and not-for-profit, and public and private organisations. Participants will learn to differentiate between the three branches of Quality – Quality Planning, Quality Control, and Quality Management; will be exposed to the history of Quality Management and the driving forces behind its rapid development within emerging and new economies; will be grounded in the principles of Quality Management; and will be given basic information relating to the tools, techniques, and procedures.

Importantly, the course will raise participants’ awareness concerning the work of the major contributors, such as, Juran and Deming, to the development of the Quality Management movement.