Principles of Customer Service
UCC COAS Single Module Certificate Course
Principles of Customer Service
Take Principles of Customer Service as one focused module from UCC's Diploma in Business Administration. This option is available for continuing education, refresher study or professional development without enrolling in the full Diploma.
Study one Diploma module on its own
Single-module learners join the Diploma cohort during the current course dates shown on this page. The module structure provides 36 lecture hours plus 9 self-guided hours.
After successful completion, UCC issues a certificate similar in format to the Diploma certificate but listing only the course completed.
Course details
About this course
This course is designed to enable students to develop the requisite knowledge, skills and attitudes required to provide good customer service. It focuses on developing awareness of the importance of customer service to the success in any industry, building and maintaining customer loyalty, dealing with difficult customers, presenting a professional image and participating in teamwork.
A focused way to refresh or build professional knowledge
This single-module option may be used for continuing education, a refresher in a business subject or professional development. If you want the full qualification and the complete sequence of business modules, view the Diploma in Business Administration.
Ready to take this module?
Review the current course dates above, then submit the Short Courses application form online.
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