UCC GLOBAL KNOWLEDGE PROCESS SOLUTIONS- enabling technology driven solutions that create economic value
Business Process Outsourcing operations are evolving across Jamaica rapidly and certainly, the UCC subsidiary Global Knowledge Process Solutions Ltd (GKPS) has moved to differentiate and innovate, enabling the creation of technology driven solutions that will create more economic value for the company and its team members.
Gary Simms, General Manager/Chief Operating Officer of GKPS, says that" Key Jamaican entities such as JAMPRO have acknowledged the need to widen the scope of the outsourced solutions being offered globally, from Jamaica. GKPS is moving up the value chain by providing a whole new suite of products including legal services, IT security, and recruitment outsourcing as well as expert sales pipeline building solutions, focused on growing our clients’ revenues."
GKPS has centred its operations around technology, and indeed sees itself as a technology company that is focussed on providing outsourced business solutions. Simms further states " we are integrating technology such as Robotic Process Automation (RPA) into our operations to automate and enhance our client experience, much of our service delivery is being delivered without human intervention, leaving our team members to focus on tasks that require more thought and expertise". We are developing new services for the US, Canadian, UK and Caribbean markets and we're already gaining recognition as a high performing, energetic team, at the top of our game.This new approach has seen us being rewarded with increased contract awards and there are many more existing initiatives on the way, “Mr Simms explained.
Not leaving out its most valued asset, its people, Simms further states, "We have assembled a new gender balanced Board that contains some of the brightest corporate minds to lead these new strategic initiatives. One such is the formulation and introduction of an Employee Share Ownership Plan, that will be open to all team members, giving them an opportunity to partake in the growth and success of our operations. We will also be launching an exciting new training programme that will enable Jamaicans to benefit from Internationally recognised training and certifications, positioning them to take advantage of the many opportunities available in this new digital age."
"We are evolving into an organsation that places technology and people at the heart of everything we do, enhancing the UCC brand as a major innovator and nation builder, “ Mr Simms declared.
Date Published:
Thursday June 24, 2021
