This course introduces participants to the fundamental principles of Quality Management.  It is designed to explain what Quality is or is not, its relevance to an organization in the current socio- economic environment, its contribution to the success of the firm, its impact or relationship to the bottom-line of the firm, and how should it be managed. Additionally, the course is structured to increase participants’ knowledge of critical quality systems and principles, well-known quality tools and techniques and is designed as a very interactive process.

This course is NOT currently accepting individual applications.