Quality Management (MGT621)
UCC Postgraduate Single Module Certificate Course
Quality Management
Build the practical knowledge needed to plan, control and improve quality across private, public, profit and not-for-profit organisations.
Course at a Glance
Make Quality a Strategic Advantage
Why This Course Matters
Quality is a strategic priority for organisations seeking to improve performance, strengthen customer confidence, manage risk and deliver consistent value. This applies across manufacturing and services, public and private institutions, and profit and not-for-profit organisations.
Quality Management provides a practical foundation in the principles, history and methods that support effective quality systems. The course introduces the three major branches of quality and examines the tools, techniques and influential thinkers that shaped the modern quality movement.
Flexible Learning. Meaningful Progression.
Start with One Course. Build Toward More.
This postgraduate single module offers a flexible way to gain focused, career-relevant knowledge while experiencing the quality of a UCC postgraduate course. It can also provide a natural starting point for professionals who may wish to pursue further academic study.
A Flexible Postgraduate Micro-Credential
Complete one focused postgraduate course without initially committing to a full degree programme.
A Pathway to Further Study
Explore how completed postgraduate learning may support progression toward a relevant UCC programme, subject to admission, credit transfer and programme requirements.
Experience the UCC Advantage
Engage with relevant course content, quality academic delivery and a globally competitive learning experience designed for professionals.
Progression, admission and credit recognition are subject to the entry requirements and academic regulations of the relevant UCC programme.
Course Focus
What You Will Explore
The course provides a structured introduction to quality planning, quality control and quality management, supported by practical tools and established principles.
The Three Branches of Quality
Differentiate among quality planning, quality control and quality management, and understand how each supports organisational performance.
Principles of Quality Management
Develop a foundation in the core principles that guide consistent quality, continuous improvement and customer-focused performance.
Quality Tools and Techniques
Gain introductory knowledge of the tools, procedures and methods used to monitor, analyse and improve organisational processes.
The Evolution of the Quality Movement
Explore the history of quality management and the economic and organisational forces that accelerated its growth in established and emerging economies.
Influential Thinkers in Quality
Examine the contributions of leading quality pioneers, including Juran and Deming, and their continuing influence on modern management practice.
Professional Relevance
Who Should Enrol?
This course is suited to professionals who are responsible for service quality, operational performance, compliance, process improvement or organisational effectiveness.
- Quality assurance and quality control professionals
- Operations, production and service managers
- Process improvement and compliance officers
- Public-sector and not-for-profit administrators
- Business owners and managers seeking more consistent performance
- Postgraduate students seeking a foundation in quality management
Current Intake Details
Schedule and Fees
Thursdays: 5:30 p.m. to 9:00 p.m.
Getting Started
Application and Registration
Submit Your Documents
Ensure that all required supporting documents are included with your application.
Complete Registration
After approval and registration, you will receive a UCC identification number and access to Moodle for course materials and assessments.
Assessment and Schedule Notes
- Course dates and times are subject to change. Registered students will be advised of any schedule updates.
- Where a timed final assessment or examination applies, it must be completed at a designated UCC campus under the supervision of an invigilator. The relevant timetable will be communicated before the assessment period.
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